Victoria Taplin, DC Kincare Alliance Managing Attorney, Testifies Before D.C. Council Oversight Hearing of the D.C. Department of Human Services

Ms. Taplin describes the “unacceptable incidence of errors when DHS processes applications and recertifications, caused by a combination of human error and technical glitches with DHS’ public benefits software.”  She recommends the establishment of an Independent Ombudsperson for Public Benefits.